Jan 18th 09
Last night we had many emergency calls. Which means the customer is after work hours for us that's 7am-7pm Monday - Friday.
We saw one lady who thought the worst. She was convinced that gas furnace she had was in trouble. It was obvious that the unit was not working, start up then fire natural gas shut down. This is a very common scenario to walk in to. You go from there. Our man in the field last night just a great guy found the problem after a few well placed questions. A look at some of the peripheral equipment. Within 15 minutes it was on for 10 minutes without a shut down. Her flame sensor went out of calibration, became dirty and was shutting unit off. The funny thing was he asked to see the filter it was just clogged . When a customer does this we basically school them. The potential for a complete change out is there. To much static pressure not enough air flow across the heat exchanger this leads to expensive repairs and big decisions for the home owner.
In our show room we carry a full line of filters at just the most discounted price you can imagine. These are of high quality Pleated wire backed merv7-8. We want to encourage people to change there filters. In fact we give customers all the time filters when we do jobs for them if we know their size returns. The long and short for a 1 hour service she is fixed and much more knowledgeable on maintenance and consequences.
One other call was a classic scenario, the machine was on its last leg. A 1993 model not maintained just a well made machine. Very inefficient at this point in its "life". He brought the heat pump up and felt the barley warm air flow. 10kw heat strips on. condenser running outside the air temp above was the same no differential. He checked it with temp sensor. We do invest in very high quality tools, no false readings.
FREON, yep it had lost it freon to the point where the system could not make heat of any noticeable difference to customer. He gave them the option of a charge, which is a temporary thing.
Come back and trace leak and see if is repairable.
Come back and replace unit with higher efficiency unit. He logged into our data base found what we had in stock. Then saw we had a 14seer r410a dual stage machine, a brand that all our techs like. We don't stock the ones that prove over and over to have quality issues. This one was picked up on a deal in a large shipment our material price plus install. The customer jumped at this option.
When you have an old machine sometimes it pays to make the change. They had been given prices before and had done there home work. That's why they knew this was deal. That's a good customer except for they waiting to long.
Oh the thermostat was wired wrong to their other unit. We see this a bit more than we should. He fixed that when he was their. The shame of that was it was hooked up be a HVAC person. In this forum we will not mention Companies or names. That is not the object.
please send in questions to us we will explore you questions and see what we can do.
Stay warm and keep cool
Last night we had many emergency calls. Which means the customer is after work hours for us that's 7am-7pm Monday - Friday.
We saw one lady who thought the worst. She was convinced that gas furnace she had was in trouble. It was obvious that the unit was not working, start up then fire natural gas shut down. This is a very common scenario to walk in to. You go from there. Our man in the field last night just a great guy found the problem after a few well placed questions. A look at some of the peripheral equipment. Within 15 minutes it was on for 10 minutes without a shut down. Her flame sensor went out of calibration, became dirty and was shutting unit off. The funny thing was he asked to see the filter it was just clogged . When a customer does this we basically school them. The potential for a complete change out is there. To much static pressure not enough air flow across the heat exchanger this leads to expensive repairs and big decisions for the home owner.
In our show room we carry a full line of filters at just the most discounted price you can imagine. These are of high quality Pleated wire backed merv7-8. We want to encourage people to change there filters. In fact we give customers all the time filters when we do jobs for them if we know their size returns. The long and short for a 1 hour service she is fixed and much more knowledgeable on maintenance and consequences.
One other call was a classic scenario, the machine was on its last leg. A 1993 model not maintained just a well made machine. Very inefficient at this point in its "life". He brought the heat pump up and felt the barley warm air flow. 10kw heat strips on. condenser running outside the air temp above was the same no differential. He checked it with temp sensor. We do invest in very high quality tools, no false readings.
FREON, yep it had lost it freon to the point where the system could not make heat of any noticeable difference to customer. He gave them the option of a charge, which is a temporary thing.
Come back and trace leak and see if is repairable.
Come back and replace unit with higher efficiency unit. He logged into our data base found what we had in stock. Then saw we had a 14seer r410a dual stage machine, a brand that all our techs like. We don't stock the ones that prove over and over to have quality issues. This one was picked up on a deal in a large shipment our material price plus install. The customer jumped at this option.
When you have an old machine sometimes it pays to make the change. They had been given prices before and had done there home work. That's why they knew this was deal. That's a good customer except for they waiting to long.
Oh the thermostat was wired wrong to their other unit. We see this a bit more than we should. He fixed that when he was their. The shame of that was it was hooked up be a HVAC person. In this forum we will not mention Companies or names. That is not the object.
please send in questions to us we will explore you questions and see what we can do.
Stay warm and keep cool
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